Watching Good Morning America Monday morning while I got ready for work, I was captivated by the recent tunnel collapse in Japan. I sat with half-blow-dried hair and watched George Stephanopoulos report on the tragic scene. Nine people – eight of them burned – were pulled from vehicles crushed in the collapse 50 miles from Tokyo. An […]
Tag: Crisis Communications
Posted inPublic Relations, Thought Leader
Responses to Clients on Social Media Critical for Building, Maintaining Relationships
As we inched along this past Sunday night in the security line in what seemed like an endless corridor at Logan Boston Airport, my wife Jan tweeted our frustration on her cell phone. Not a major crisis, mind you. Nevertheless, a communications professional somewhere was monitoring comments and responded within a minute or two with […]
