Council Provides Vital Feedback on Customer Experience 

MARTA is seeking people to serve on its Riders’ Advisory Council (RAC), an all-volunteer group that provides feedback on improving the overall transit experience for customers. The inaugural council members are stepping down in May following a two-year term. 

The council is comprised of 25 members representing MARTA’s diverse customer base and hailing from its four service jurisdictions, City of Atlanta, and Clayton, DeKalb, and Fulton Counties. All are eligible to sit on the council except for MARTA employees, owners or employees of businesses with active MARTA contracts, elected officials, and those younger than 18.

“The RAC offers a forum for transit stakeholders to share their concerns and opinions, and members serve as an important link to the communities we serve,” said MARTA Chief Customer Experience Officer Rhonda Allen. “I encourage transit advocates and critics to apply so together we can ensure customer input is part of the decision-making process.” 

The council will meet the first Wednesday of each month, beginning in June to provide input on an array of topics including helping us to improve mobile apps and our digital customer communication platforms, rail station appearance and amenities, and the redesign of our bus network.

 RAC members will also learn about the inner workings of the transit system, receiving tours of MARTA’s operating facilities, and briefings on proposed transit initiatives and MARTA’s governance and operations.

The previous RAC was involved with the interior and exterior designs of the new railcars, provided suggestions to lessen the customer impact during expansion and enhancement projects, and recommended installing a signaled crosswalk at Civic Center station, which will be completed this spring.

To learn more about the RAC and apply to be a member visit MARTA ( If you applied and did not receive an email in response, please submit your application again or connect with us at The deadline for applications is Friday, April 8.

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