Additions to System Will Boost Performance and Customer Service


The Metropolitan Atlanta Rapid Transit Authority (MARTA) board of directors has approved a $646 million agreement with Stadler Rail for the purchase of 254 new rail cars. The agreement also contains options for MARTA to order up to 100 additional rail cars. The procurement, which is the single largest for either organization, is a milestone in MARTA’s capital improvement program aimed at more efficient performance and enhanced customer experience.

“We have consistently exceeded our on-time performance target goal of 95 percent, but we know that the age of our current fleet contributes heavily to the delays we experience,” said MARTA General Manager and CEO Jeffrey Parker. “About 65 percent of our delays are due to rail car reliability, and with rail transit being the cornerstone of our business, we aim to change that. The new fleet will reduce the number of unscheduled repairs associated with MARTA’s aging rail fleet, which ranges between 30 and 40 years old. A better customer experience in turn will increase ridership.”

As the MARTA system grew between 1979 and 2000, MARTA had procured rail cars three times previously – in 1979, 1985 and 2003. The Stadler procurement, however, will mark the first time that previously purchased cars will be retired.

Stadler has manufactured trains since 1942. A Switzerland-based manufacturer with U.S. operations in Salt Lake City, Utah, the organization is committed to meeting the specific needs of their clients and employing innovative technologies to customize features that improve performance and passenger comfort.

“It is great to see MARTA putting their trust in our trains. This contract makes it clear that large U.S. railway operators are future-oriented and highly interested in efficient, comfortable and reliable vehicles for their riders. Stadler is here to provide exactly that,” said Martin Ritter, president and CEO of Stadler US.

While it is confirmed that each new pair of cars will feature an open gangway design with modernized electronic signage and public address system, more comfortable seating plus handholds and stanchions with better functionality, two wheelchair positions, charging stations, luggage space and enhanced video surveillance, MARTA is also planning a robust customer engagement process to determine riders’ functionality needs and preferences. Customer input will support the customization of the rail car design.

The new rail cars will also interface with other investments aimed at enhancing the customer experience such as MARTA’s new integrated operations center, new station audio-visual information upgrade, systemwide elevator and escalator upgrade, restroom modernization program and station rehabilitation program which will refresh MARTA stations.

The rail cars are scheduled to be delivered between 2023 and 2028, with the delivery of a pilot car in 2022.

New Rail Car Renderings via MARTA: 

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  1. The door buttons are a great feature. I first used them in Frankfurt on the u-Baum there- the doors will keep closed unless you hit the button, which allows a train to sit and the air conditioning is not wasted on doors that remain open. On a normal stop, if they are closing the doors, you can hit the button, and only your doors will open. It kind of prevents people from forcing the doors to open and allowing the computer to control the closing of doors, making the whole process a lot more efficient

  2. Really cool rail car I love the seats the doors look nice and the outside of the train.
    My name is Jackson and I’m 8 years old and my Dad and I love riding MARTA.

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