Happy Employees Lead to Happy Customers
What’s the secret to building a successful company? Make your employees happy.
In the book The Happiness Advantage: Seven Principles of Positive Psychology That Fuel Success and Performance at Work, author Shawn Achor analyzed research on employee happiness over the past decade and found some significant results. Achor found that a happy workforce raises sales by 37 percent, productivity by 31 percent and accuracy on tasks by 19 percent.
Each of these results mirrors what we have seen at Southeast Mortgage with an incredible team of professional individuals. The challenging housing market in recent years put a number of mortgage companies out of business and tested the morale of employees of those who weathered the economic storm.
As we’ve mentioned previously, our team remained positive and developed programs and office concepts to enrich our employees’ careers – resulting in a happier workforce.
Our MLO Associate Program allows our mortgage professionals to mentor younger, emerging professionals in the business and see first hand the impact they are making on the future of the industry. We also established our Social Max Centers, a new office concpt that include pool tables, Baggo, , card tables, coffee kiosks, food and drinks – the epitome of happiness for a company filled with professionals whose career sometimes relies on the contacts and networking that happen in social environments.
According to a professional executive coach, Helen Mumford Sole, “Happiness is irrefutable. We know happy employees are the most successful employees, so happiness brings success, and that brings success to our organizations – it’s a win-win all around.”
The MLO Associate Program and new office concept weren’t merely projects to fill time in the down market, they were proactive initiatives to show our employees we are thinking about their needs and committed to their success. It is our belief that work, family and fellowship balance a successful career and we strive to instill that in our employees – whether the market is up or down.
Our team of professionals remained patient while waiting for the housing market to pick up and kept a positive attitude. The positive attitude was contagious and eased the hesitation of new clients in addition to enriching relationships with Realtor partners. We have seen the results and are certain the increasing sales have been dependent on our team’s unfaltering positive attitude.
Each of our teams at our ten office locations are unique in their management and customer approach but all understand the importance of making employees happy in order to make customers happy.