Over the past couple of years, three grand-scale computer crashes have made their way into the news: Facebook’s chaotic IPO, the election-day collapse of Orca, the Romney campaign’s “killer app” for turning out Republican voters, and the problem-plagued launch of HealthCare.gov, the federal health insurance exchange portal, which prompted the first-ever Rose Garden speech to deal with a computer crash.
The first big lesson that can be derived from these three disasters is that when a lot is on the line, run a beta test. Team Romney failed to do that before the last election and ended up looking like amateurs compared to the smoothly running Democratic technical operation. That makes the launch failure of HealthCare.gov even more embarrassing for a president who was being lauded only days before for his flinty-eyed resolve in the budget crisis.
